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Product & design team

Every pair was original. The site didn’t look like it.

Pick Up Shoes sells original Adidas, Puma, Nike and ASICS from a store in Kolomyia and online across Ukraine. The stock was real; the site gave buyers reasons to doubt it.
What the redesign answers to

+38%

transactions
Both picked in the audit, before the first screen was drawn
Service
UX/UI design & CRO
VIEW SERVICE
The first screen after the redesign: the offer, four promises in the top strip and the brands on the shelf, before anyone scrolls.
Client
Pick Up Shoes
Industry
E-commerce · original sneakers
Website
pick-up-shoes.com.ua
The client
One store in Kolomyia, a catalogue for all of Ukraine
Pick Up Shoes sells original branded sneakers from its store in the Vodoliy mall in Kolomyia and ships across Ukraine with Nova Poshta.
3,000+
original pairs in stock
10
brands on the shelf
1,000+
customer reviews
5
years in business
What we were asked for
A UX audit of the live store first, then a redesign of the pages that carry the order.
Screens
Home, product page, cart, checkout, order confirmation and 404, plus the size guide and the back-in-stock request.
Platforms
Desktop and phone. Every decision was adapted to the phone, not shrunk to fit it.
The pairs were original, and buyers said so on Instagram. On the site, the reviews block stood empty.
What the audit found

The site made a working shop look abandoned

From the UX audit · Pick Up Shoes, before the redesign
[ 01 ]
Sold-out pairs led the home page. A buyer who meets them first decides nobody runs the shop.
[ 02 ]
The product page had an empty reviews tab and half the screen blank. Empty reads as neglected.
[ 03 ]
Black buttons and red tags on every card shouted over the sneakers, so nothing helped a choice.
Everything a buyer saw before scrolling
The old product page, pick-up-shoes.com.ua, before the redesign. The line marks the bottom of a 1440 × 900 viewport: above it, a photo, a price, one size and two black buttons.
Who buys
Two buyers, one shelf
83% of visits come from a phone, and 78% of search visits ask for the shop by name. SimilarWeb, Mar–Aug 2026.
[ 01 ]
Knows the model
The buyer who knows the pair
Has a brand and a model in mind, often from Instagram, and knows their size in one of three systems.
Comes for
Their size, the price, and proof the pair is original.
Stops at
A sold-out size with no next step, a size grid in the wrong system, a checkout that asks which messenger to use.
Answered by
EU, UK and US on one size switch, sold-out sizes kept visible with a back-in-stock request, and “Buy in 1 click” beside the cart button.
[ 02 ]
Still choosing
The buyer who is still choosing
Knows the budget and the style, not the model. Looks at what is popular, new or on sale, and wants to be sure before paying.
Comes for
A short list: bestsellers, new arrivals and discounts.
Stops at
An empty reviews tab, one photo on grey, a price with no delivery cost beside it.
Answered by
Bestsellers, new arrivals and sale on the home page, a grid of photos, reviews with buyers’ photos, and delivery, returns and instalments under the button.
The bet

Every page proves the pair is real before it asks for the click.

[ 01 ]
Proof next to the price: stock, rating and reviews stand beside the button, not behind a tab.
[ 02 ]
No dead ends. A sold-out size, a missing page or an empty search always offers the next step.
[ 03 ]
Patterns a buyer already knows: a photo grid, a cart drawer, a two-column checkout.
Three rules, five pages. Every change below is one of them applied.
Stage by stage
What the buyer hit, and what we put there instead
One block per stage. Each one carries the state we found, what shipped in its place, and the number we watched to know it worked.
[ 01 ]
Home
Before
A slogan, three category tiles, then bestsellers with sold-out pairs among them. Nothing said why buy here.
What we did, and why
The current offer with one button, four promises in a strip — free delivery, 14-day returns, weekly arrivals, originals only — and the brands above the fold, because the first screen has to say what the shop sells and why to trust it.
[ 02 ]
Product page
Before
One photo at a time on grey, a single size row, and delivery, returns and reviews behind tabs.
What we did, and why
A photo grid, rating and stock under the name, sizes in EU, UK and US with sold-out ones kept visible, and delivery, returns and instalments under the button, because this is where the buyer decides.
[ 03 ]
Cart
Before
Uneven type, spacing and buttons, and a total with no breakdown. Delivery options and the promo field only appeared at checkout.
What we did, and why
A drawer over the page: delivery and promo-code tabs, the total split into goods, delivery and discount, and a bar that shows how close free delivery is, because doubt about the final sum arrives in the cart.
[ 04 ]
Checkout
Before
One long form that asked which messenger to use, and a “We also recommend” block beside the order.
What we did, and why
Contact, delivery and payment as three blocks that open in turn, quick picks for the big cities, and the order summary with its button fixed on the right, because every extra decision here is a place to stop.
[ 05 ]
Confirmation
Before
No page that repeated what was bought, where it goes and what happens next.
What we did, and why
Order details on one screen and a line saying a manager will call, because a buyer who sees their data back knows the order went through.
FOR ONLINE STORES · THE 90-DAY OFFER

We make your online store convert 80% better in 90 days, without a bigger ad budget.

When ads stop working and a bigger budget no longer brings more sales, we look at how people behave in your store, read the analytics, talk to your buyers, and rebuild the offer and the interface so that purchases repeat and the average order grows by 20%.
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5.0

5.0 on Clutch · 15 reviews
All fifteen are five-star
C
D
T
P
ClipSwift · DEOZEN · Tandem · PickUpShoes
Clients we can name
Clutch Special Kudos
2024 · 2025 · 2026
Stage 02 · Product page
One photo, one size row, and the answers behind tabs
Will it fit, is it original, what does delivery cost, can I send it back — every question a buyer has at the moment of deciding lived in a tab or nowhere.
Before
The old product page: one photo at a time on grey, a single size, two black buttons, and everything else in tabs.
After
1
2
3
Still choosing
[ 1 ]
A grid of photos instead of a slider
Several angles at once, fixed on the left while the details scroll, so the pair is seen from every side before a word is read.
Knows the model
[ 2 ]
Sizes in three systems
EU, UK and US on one switch and a size guide a tap away. Sold-out sizes stay visible, with a request to hear when they’re back.
Both buyers
[ 3 ]
Answers under the button
Original product, dispatch today before 15:00, returns within 14 days and pay in instalments, stated where the price is read.
What we left out
A slider on desktop. It hides every photo but one; on the phone, where the screen is narrow, the slider stays.
Stage 04 · Checkout
One long form, and an offer pulling away from the button
Which messenger, which branch, what the total is, whether an account is needed — the checkout asked everything at once and then suggested another product.
Before
The old checkout: one long form with a messenger picker, the total at the bottom, and “We also recommend” beside the order.
After
1
2
3
Knows the model
[ 1 ]
Sign in without leaving the form
Returning buyers log in from the top of checkout and get their contact and delivery details filled in.
Both buyers
[ 2 ]
Three blocks, opened in turn
Contact, delivery, payment. Each block opens as the one before is filled, so the form never looks longer than it is.
Still choosing
[ 3 ]
The total never scrolls away
Order summary, promo code and the pay button stay fixed on the right, with delivery and discount on separate lines.
What we left out
“We also recommend”. By this step the buyer has chosen; another offer only pulls them away from paying.
Pick Up Shoes · What every decision on this page rests on
[ 02 / 04 ]
02 · Product page
[ 01 ]
How common the damage is
82%
of sites have severe usability issues on the product page
Baymard Institute · product page benchmark
[ 02 ]
How much of it gets read
20%
of the words on a page is what an average visit has time for
Nielsen Norman Group · how little users read
[ 03 ]
What one blocked size costs
68%
of sites won't let a shopper order an item that is temporarily out of stock
Baymard Institute · product page research

The pairs did not change. What changed is that the site now vouches for them.

What changed
Home, product page, cart and checkout. Each now shows stock, reviews and delivery terms before it asks for the click.
What we left alone
The range, the prices and the catalogue page. The catalogue has its own list of fixes from the audit; it goes into the next round.
What we would do next
Read add-to-cart and conversion side by side. If add-to-cart grows and conversion doesn’t, the problem is in checkout; if add-to-cart stays flat, it is in the catalogue or on the product page.

More of our work on Behance

View on Behance

Review

5.0

1111111DizArm UX/UI Agency's work improved user retention and navigation, increased brand recognition, and the client's professional presence in the market. Moreover...

Bohdan Lyshchenko

Founder at ClipSwift

5.0

DizArm UX/UI Agency's work improved user retention and navigation, increased brand recognition, and the client's professional presence in the market. Moreover...

Bohdan Lyshchenko

Founder at ClipSwift

5.0

DizArm UX/UI Agency's work improved user retention and navigation, increased brand recognition, and the client's professional presence in the market. Moreover...

Bohdan Lyshchenko

Founder at ClipSwift

5.0

DizArm UX/UI Agency's work improved user retention and navigation, increased brand recognition, and the client's professional presence in the market. Moreover...

Bohdan Lyshchenko

Founder at ClipSwift

5.0

DizArm UX/UI Agency's work improved user retention and navigation, increased brand recognition, and the client's professional presence in the market. Moreover...

Bohdan Lyshchenko

Founder at ClipSwift

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